Comprehensive Plumbing Warranties | My Georgia Plumber
Google Rating
4.6
Based on 1399 reviews
My Georgia Plumber
4.6
Jeff H
1734657909
Ian came out to my older mother’s house and did a great job. Mom can be a little extra and he was very patient with her. He found the root cause and worked on it for over an hour to fully resolve the problem. Highly recommend!
Aisha Jenkins
1734540227
There is no other plumbing company that I would recommend over My Georgia Plumber. They have been out to my home multiple times and are ALWAYS friendly, efficient, and can diagnose the problem quickly. My repairs are completed in a timely manner with minimal cutting in my Sheetrock. Thank you to the scheduling team for always making my concerns a priority and thank you to all of the plumbers and your exceptional service! Thank you, Aisha Jenkins
Tracy Di
1734124109
Arrived to our property to replace a section of the main line. The equipment they brought to dig the trench would not start. The employees proceeded to spend 1.5 hours yelling and swearing at one another working on the equipment in front of our home, leaving a huge oil/gas stain in front of our house that they refuse to clean because they have no "legal obligation" to rectify a problem THEY CAUSED. Office staff is nasty when answering the phone, and we had to call to request any type of invoice or receipt for the work that was completed. We were recommended this company by our home warranty, but I would not recommend them or have them complete any work on our home in the future, which is a shame, as the younger technicians who came to give us an estimate were awesome.Updated to reply to owner: We did reach out to the office, sent photos of the stain, before and after the rain, and this is the response we received: "We would like to clarify that we are not legally obligated to clean city roads, as this responsibility typically falls under the jurisdiction of the city or municipality. If this issue were on your private property, such as your driveway, we would be more than happy to assist in addressing it. However, since the area in question is not your property, we recommend contacting the city for further assistance."Absolutely ridiculous response to an issue YOUR COMPANY caused.
Terri Capote
1734024520
Gio and Carlos arrived quickly and had the job done right away. They were fantastic and I'll cal them again any time the need arises. Thank you!
Richard Allenbaugh
1733949222
Received complete quote after professional inspection to make sure the correct problem was addressed. Santos and Jeremy were professional and polite. Work was completed quickly and accurately. We are very Happy with My Georgia Plumber and will use them again if needed!
chris gross
1733878837
Chandler did not complete my service as expected, he did not properly install the cooktop, Trevor had to come back the next day and correctly install it.
Carol B
1733854065
James did a wonderful job fixing a small plumbing issue at my house. James arrived on time and got straight to work. He kept me informed along the way, from diagnosing the problem to fixing it. I am thankful for such wonderful and professional service from James and My Georgia Plumber.
mihnea nastase
1733434491
I never write reviews but this is an experience for the ages! Late 2 hours for a rescheduled appointment that made me loose the whole working day! Simple faucet leaking. Tech shows up-probably around 18 or so, looks at the problem comes back with the "main"guy to explain what the problem is and how much will be. Same issue last year-another faucet- with same company different tech! $225-$250 nicest guy ever. Different guy this time around-borderline rude, dismissive of me telling him about last call from this company and $800.00 to boot! Plus charging $150.00 for telling me what the problem is. Wow! IF you want LATE, RUDE and OVERPRICED you came to the right place!!Update on this review: Contacted this vendor as per "owner" response to have the issue resolved to my satisfaction. Nice lady informed me that a manager will contact me as soon as possible. That was 2 days ago!! I guess we need to add LACK OF CUSTOMER SERVICE" to what describes this place! Wow and I thought it couldn't get any worse!!
Lauren Gibson
1733426600
Replaced my garbage disposal in October and now I find a small drip leak and when I called, you want to charge me $149 to come fix something that was on your technician. Just because it’s been more than 30 days!? This is really really poor customer service. I will no longer use you to do any work and advise anyone else to do the same.
Jim McKenzie
1733355405
After an initial try at root cause determination and proposed fix that did not work, they pivoted to a viable long term solution which once started was done professionally, quality work and on the schedule we agreed too. Thanks to Dan Santos and the team for doing a complete sewer line replacement.
Leonard Konecny
1732659414
Santos did an amazing job installing our hot water heaters…He also found a substantial crack near a pipe in our basement and fixed it accordingly. Everything was done efficiently and neatly. Well done!
William Samuels
1732651913
My experience was very great. All I did was called American Home Shield, then assigned my work order to My GA Plumber. From there, there if I had a question, they were always there to answer my phone call. Thank You My GA Plumber.
Keith Jones
1732550298
I had a great experience with My Ga Plumber. I called on a Mon AM with water on the floor but couldn't find the source. Santos came over by 3 PM and got the issue resolved. I appreciate that he listened to me about what I had eliminated as the source. I had been working on the water Sum PM and Mon so he didn't waste a lot of time repeating steps.
Bru Krebs
1732299269
SCAMMERS! Beware! They came to my house to look at a shower valve leak and told me the wall, tile and valve had to be torn out and replaced which would not be covered by my warranty company. They did not bother to look at the obvious and almost always the cause of a shower valve leak which is a bad cartridge. Instead of paying the $2100 + tile replacement they told me I needed, I replaced the $45 cartridge and the leak was solved.I suspected the technician was scamming me when he was here because he wanted to know what I did to afford such a nice home and that he should be on commission (which I suspect he is already) because he was making the company a lot of money.Fortunately I was a home builder for ten years and have been in the real estate industry for 28 years and decided to take the most likely step to correct the issue instead of the most expensive one which was their recommendation.I wonder how many people they scam who don't know any better. They should be ashamed of themselves. I am ashamed for them.
Eddie Radcliffe
1732283502
Ian W. and Eddie, came timely and did the work in a very professional manner..
Kay Edenfield
1732137514
We can always depend on My Georgia Plumber to fix the problem and do in the most efficient way possible. We called them at the end of the day yesterday and they were here today. They are very friendly and reliable. We always use them for all of our plumbing needs.
Michael Schuster
1732060257
Excellent service but the technician never forward to me the receipt as he promised
Janet Gallagher
1731965912
My technician was very positive, professional and respectful! I was extremely happy with his services and I would highly recommend him for other plumbing work!
Lauren
1731943678
Beware of bait and switch if you talk to the after-hours team. I was scheduled for an 8-10am slot on a Monday (confirmed by text, email, and phone call). At 9:56 am I received a call saying my appointment still “needed to be scheduled” for Tuesday.Someone was lying because I got two different stories — first she said plumbers called out today. Then she admitted that really the weekend team just sends out messages about scheduled appointments that never actually existed.Edit: l asked if I could at least get a confirmed time slot for tomorrow since I'll have to adjust my work schedule a 2nd time. Nope. Was told I would be informed tonight what time someone will come. No willingness to make an accommodation given the fake appointment today.(My Georgia Plumber — I would love for a MANAGER to call me and rectify this since I’m still waiting for an appointment. I expressed my frustration, but the person who called me was obviously so beaten down that I tried not to get too frustrated with her. Sounds like a management issue and not an employee issue.)
Benoit Lete
1731513782
One of our water heaters broke and was leaking.They were very quick to get them replaced.Courteous and knowledgeable staff.Work looks of very good quality.
Marlena Spence
1731500143
Brandon arrived promptly and did the inspection thoroughly and efficiently. He explained what he was doing as we progressed through my home, and. he began a crucial necessary repair. I was quite pleased with his professionalism and work ethic. Would be happy to work with him again.
Wendy Villone
1731449014
Trevor! He is professional, kind, knowledgeable, happy and positive. We give him a 5 star rating and A+. We are lucky he was assigned to our job! We had a wonderful day and experience with Trevor!!
Patty Kuriger
1731360452
My experience with my Georgia, Plumber was terrific. They came in and took care of everything, considering it was a pretty big job! Everyone at this company is pleasant and make sure that satisfaction is guaranteed. I would recommend this company to all my friends.
Jack Moller
1731021433
The team did a great job. Installation took far less time than I thought and they also answered a few questions for me. Great team
kathie fodor
1730919293
Brandon, from My Georgia Plumber came to my house today and inspected all my plumbing to ensure everything was working correctly. Very thorough and spent alot of time, including checking my water pressure. I love My Georgia Plumber!!!
Christopher Pike
1730837182
Good - Communication is fantastic. You get calls, emails and texts to keep you up-to-date. When the tech is in route, you get a text with his/her picture. Appointments are easy to get; even same day.Bad - They've mastered the bait and switch. And they try to quote you one thing covered under warranty, but they when they come back to do the repair, suddenly that estimate more than doubles with new lines on the estimate FOR THE SAME JOB.They show up hours later, and even after saying they're on the way and 21 minutes out, it's still over an hour from there. Pricing. $50 to replace a flapper seems high to me when it's a 2 minute job and Amazon sells great quality flappers for under $10. The last couple of times I get "scary warnings" of everything that's about to happen any minute. For example, the toilet could start leaking any day, but we can replace it now. I've lived in 40-yr old homes where the toilet seals hold. You fix when it happens. No need to scare people into upselling.Overall - I used them several times in the past but the techs recently are dumber than dirt and only want to upsell. I won't be back. But if you're in a bind, just remember caveat emptor, and don't get hooked into extra work that might not be needed.
Evelym evelynlwalton@bellsouth.net
1730793012
My son found this service for me and I’m so happy he did.The technician found the problem right away and fixed it within minutes.He was very polite and explained what had happened.
Jacob Modrzynski
1730565000
Not at all happy with the way our service was handled. Two stars because the work was finally completed and we now have hot water again.Original Situation: Hot water heater went out on a Sunday. We called right away that day and a tech was scheduled 'first thing' Monday. First thing ended up being 4pm. A part had to be ordered and we were told a couple of days... fast forward to Friday, no communication during the week of what was going on. We called and were told "I don't even see that the part was ordered" followed by a "let me speak to my manager". After being on hold, someone came over the phone saying they searched the warehouse and what do you know, the part that was never ordered, was found. We asked if we could get on the schedule for the next day (Saturday) to get it fixed and we were told since it wasn't an emergency, we'd need to wait until the following week. 7+ days without hot water 👍 ...cool guys. Not only that, it was the same part that was replaced 2 years ago and we were still charged full price $400+ for something that we had continuously follow up for. Where has service gone these days? No "I'm sorry", no mention of a discount of service to make things right, nothing.My Georgia Plumber, treat your customers better. If you want to discuss... we have all documentation, camera interactions etc. and are available for review. As for right now, I'd advise potential customers that are reading this to beware and quote elsewhere.
Marion McKeown
1730294601
I called My Georgia Plumbing at 11a.m. and by 1:20p.m. the technicians were here. Ian was so pleasant, explaining what had to be done. When they were finished, everything was cleaned up and taken away. I would highly recommend My Georgia Plumbing.
Sonova Balli
1730212261
Brandon Flannigan was the technician that came to the house yesterday to check our leaking water heater. He was very thorough with his inspection and provided a lot of information and options for quotes to complete the work. He was very patient with all of our questions and when he replaced the part that was an immediate need, he worked quickly and efficiently. We joined as members of My Georgia Plumber and are looking into doing a full water heater replacement in the future. I would highly recommend Brandon Flannigan as a technician. He was our first interaction with the company and made it a good experience.
Dee Wisehart
1730161782
we have used my georgia plumber on more than one occasion. they come quickly and stay until the job is done. Santos was great!!
Warranty Options
1. Standard Plumbing Service Limited Warranty -
Don't get caught with your pipes down! Our standard warranty has you covered. This warranty comes with every service My Georgia Plumber provides.
- General Plumbing Repairs: 30-day parts and labor warranty.
- Water Heaters: 6-12 year manufacturer warranties; 90-day warranty on all other parts and labor.
- Waste Blockages: 15-day warranty.
- Drain (Waste) Line: 15-day warranty; 6-month warranty with a successful mainline camera inspection.
- Main Sewer Line Spot Repair: 90-day parts and labor; 15-day main stoppage warranty.
- Main Sewer Line (Excavation) Replacement: 1-year parts and labor; 15-day main stoppage warranty.
- Water Line Spot Repair: 30-day parts and labor warranty.
- Water Line Replacement: 90-day parts and labor warranty.
2. Extended Plumbing Service Limited Warranty-
Extend your peace of mind, not your repair list! Just one of the many benefits available to through our Home Care Club Membership, offering enhanced coverage:
- General Plumbing Repairs: 1-year parts and labor warranty.
- Water Heaters: 6-12 year manufacturer warranties; 1-year labor warranty.
- Waste Blockages: 30-day warranty.
- Drain (Waste) Line: 30-day warranty; 1-year warranty with a successful mainline camera inspection.
- Main Sewer Line Spot Repair: 1-year parts and labor; 30-day main stoppage warranty.
- Main Sewer Line (Excavation) Replacement: 1-year parts and labor; 30-day main stoppage warranty.
- Water Line Spot Repair: 90-day parts and labor warranty.
- Water Line Replacement: 1-year parts and labor warranty.
3. Premium Lifetime Plumbing Service Limited Warranty –
For those who demand VIP treatment and endless peace of mind—because you deserve lifetime protection! Coming soon through Premium Home Care Club Membership:
Coming Soon!
4. Extended Water Heater Warranty -
Avoid the shock of cold showers—ensure hot water and peace of mind with our extended coverage! Offered as an individual policy for water heaters only, this warranty provides additional coverage for water heaters:
- Eligibility: Available for water heaters less than 2 years old, installed to manufacturer specs and up to code.
- Coverage: Extends the warranty of tank-style water heaters from 6 years to 12 years and covers heat exchangers, components, and labor for tankless water heaters.
- Universal Brand Coverage: All brands are covered with no transfer fees or deductibles.
5. Home Warranty Company Limited Warranties
If you have a home warranty policy, it may cover certain plumbing services, typically offering a 30-day labor/installation warranty. Ensure prompt notification to your home warranty company for authorization before scheduling any warranty service. Additional service fees, trade fees and/or out of pocket costs may apply and coverage is subject to your home warranty company and policy.
Policy Types:
- Parts Only: Covers parts not covered by the manufacturer.
- Labor Only: Covers labor and diagnostic fees.
- Labor Plus: Includes labor, diagnostic fees, parts allowance, and reclaim allowance.
- Parts & Labor Plus: Comprehensive coverage including labor, diagnostic fees, parts, parts allowance, and reclaim allowance.
Purchase an Extended Warranty
Interested in purchasing an extended warranty for your plumbing and gas systems? Please fill out the form below; one of our representatives will contact you shortly.
Warranty Application
There are many warranty options for our customers to choose from and we at My Georgia Plumber are happy to discuss these warranty options with you. Call My Georgia Plumber at 770-268-2331 to discuss the different warranties options available for your plumbing and gas service warranty questions and needs.
