Google Rating
4.6
Based on 1491 reviews
My Georgia Plumber
4.6
David Wardlaw
1743618729
Between Preston and David C., my hot water heater issue has been successfully resolved. I'm impressed with the guys' tenure, knowledge and positive attitude to help me through a hot water replacement that included working with my home warranty company, which made things a little more tricky. Grateful for their efforts!
Shannon Blackburn
1743034388
Awesome company! Preston is awesome! Not only he got the job done but he explain everything, very patience and nice! I would highly recommend this company to anyone! 😊
Shilpa Shah
1743001605
The office staff is very pleasant and prompt with addressing any questions. The appointments were quick and easy to make. The technician, Travis, went out of his way to do an outstanding job. He made sure to order the recommended company model connectors instead of taking short cuts so as to prevent any future gas leakages. He also replaced the gas line behind my dryer which had been incorrectly installed and was leaking gas. I would highly recommend this company.
Corinne B
1742914019
I have had the most frustrating experience with My Georgia Plumber (MGP) and my home warranty (American Home Shield) for about a week now that is yet to be resolved. Last Tues., Atlanta Gas Light (AGL) inspected our condo building for a reported gas leak & it was determined multiple leaks were coming from my unit. They said that I would need to contact a plumber to fix.I reached out to AHS that night and sent them all of the documentation provided with the initial diagnosis from AGL. On this documentation, a pressure test was recommended. A pro was sent out on Wed. who came & inspected. He told me that he could not find any leaks and that AGL sometimes lies to people about leaks in order to get "points" with the company. I called AGL to come back and confirm again - AGL returned that night and confirmed to me with multiple tests.I reached back out to MGP and told them this was the case and that AGL said a pressure test was required in order to fully diagnose on the side of the plumber. MGP set up an appointment with me for Thurs. but then was unable to come without approval from AHS for the pressure test. They ended up sending another tech on Friday morning who cut holes in my drywall that remain. It went very quickly from a diagnosis on Wednesday of "I can't find anything at all" to "you need to fully repipe your entire gas line". I was provided a quote of around $5400 to do so which through communicating with other pros was told this is quite high. As I pay for my home warranty, I would like to try to go through them first as it's a huge unexpected expense that according to the documentation should hopefully be covered. The pro that day told me to reach out to the MGP office to set up an appointment and let them know the urgency of timing due to upcoming jury duty and work travel and had already had to stay home from the office 3 days that week for the appointments taking place.I called and spoke with Christine or Christina (I'm sorry I don't fully recall) around 11am on Fri. after the pro left my house. I explained to her the urgency of the situation and she assured me that they'd rush the estimate to AHS and that I should hopefully have an answer by the end of the day or Monday at the latest but I could check in later that day. I did and was told via text message that they were "waiting on AHS". By the end of the day, AHS explained that they still did not have a copy of the estimate in their hands so they could not provide any update.I reached out again on Mon. on multiple occasions to both MGP and AHS because I did not know who was telling me the truth and who was potentially lying to me. I was told via text from MGP that they were still waiting on AHS. AHS first misquoted and told me that it was approved and they had already notified the vendor so I reached out to MGP to get on the schedule. MGP then confirmed they had not yet sent any type of estimate in so there's no way that is possible. I touched base again with AHS who realized their error and said they were waiting on MGP. I called MGP about 10 minutes before closing as I sent a follow up text with no response. I was told by Samantha that they had sent the estimate in to their "AHS Field Manager" for evaluation.I reached out to AHS this morning (now Tuesday) to follow up &. they told me that they've not received an estimate & did not know of any "Field Manager" I was referring to. They said the estimate HAD to go to go through the approvals dept and no other options were available. I sent this via text to MGP this morning as I'm at jury duty & cannot call & have not yet received a response. I have explained I travel soon for over a week for work & need some sort of answer because at this point I've had no gas for a week & have 2 days left this week before leaving town for over a week that I could either search for new estimates and/or have service done. I hope at this point I get an update soon but it's not promising. I understand the warranty process, but they still don't even have the estimate in hand.
Alice Artis-LaBorn
1742850542
Great service identified the problem and solved it. Very friendly gave great suggestions and answered my questions. I recommend them very highly.
Lonney Hird
1742323405
The techs that were sent out were respectful and quick. The made sure I was happy with the work before leaving.
Traci
1742317334
I am disappointed, to say the least. I have been almost 2 weeks without hot water and the best I can get is, "If the plumber comes now, we will charge you the after hours fee." The summary is poor customer service, poor communication, and poor managing systems.I called on Saturday and requested service, I was given the impression that a worker would be able to come and get the work done. Later that day, I was given a text saying that they cannot "get a water heater today". Sunday night, 8:30 PM, I got a text saying an appointment was scheduled, without asking me for times, for Monday 8:00 AM. Within the 12 hrs notice, while sleeping, I was not able to get off work. Monday, the worker came. I called My Ga Plumber to find out why the work was not done to find out the worker left. Another text was sent saying I had an appointment for Tuesday, again without asking me for good times and again I was not able to get off work. The worker came to my home on Tuesday. I came home to no work completed AGAIN. I called My Ga Plumber again to find out that they are waiting for me to pay a deposit??? Pleases notice, I have no work completed in 4 days, no information about what is wrong with the water heater, no information about charges or deposits, and I have been the one calling them! The next time I called them, I spoke to the manager. She was able to tell me the details and we were able to begin the process. I have been 6 days without hot water at this point. Now, we have to order a water heater and wait for it to come in. 2 days later, I still have not heard from them. So, I called them AGAIN and was told "the water heater should be here by Friday". I requested an appointment for Friday, she would not set it up, I requested an appointment for Saturday, she would not set it up. Friday came and went without a phone call. Monday came and went until 5:00 PM. I got a text saying my worker was running late and would not make it. I called AGAIN and said that he could come, but again I was told that I would be charged the after hours fee. So, here we are today. The worker is at my house, currently, fingers crossed! If I don't have hot water after all this, what do I do???
Fernanda Morote
1742262419
Preston’s service was very professional and he was very courteous. His assessment of the issue was very shrewd and evidenced his knowledge of his work. He went above and beyond what was expected from him and proactively solved potential problems that may have arisen in the coming weeks. He clearly and patiently explained the situation and potential solutions that would fit with our current needs. It’s been a long time since we have had interaction with such a professional in this field. Can’t go wrong with this guy.
Beth Tallen
1741988532
James and James were truly delightful to have in our home and gave excellent service. Their knowledge of the industry showed and matched their skills. Everything was done quickly and service completed. My mother and I enjoyed conversing with them while they were here. Thanks James X2!! I would definitely recommend this company .
Karema Wood
1741923049
Both Preston and Melvin did a great job. Preston was very professional and efficient. He assessed AND resolved the issue within an hour. I appreciate the professionalism and will definitely use My Georgia Plumber in the future.
Mitchell Winick
1741821229
The team was great and did the repair quickly and cleaned up after them Great job
Gail Y. Clifford
1741799917
The plumber, Terry, G, arrived in a timely manner, and was able to quickly identify the root cause to the escalation of my water and sewer increased charges. He took the time to explain what was going on and of course, made the necessary adjustments. He was very professional and personable. In every respect, job well done!
Russ H.
1741638207
Ian and his partner did an excellent job. Took care of the problem in no time at all. The knowledge dispatched to my problem was tremendous and he and his partner kept a clean workspace and were very respectful. Would be more than happy to have them service the plumbing needs of our home and would recommend them to most of my friends only the good ones.
Tyler R
1741637346
Preston and his associate came out to check on the HWH the other day and noted that outside of the problem, I had other issues due to the model of the heater being outdated. They quickly resolved and replaced my heater within a couple hours of returning without any problems or interference to my day.
Tiara Green
1741112529
I wish I could give zero stars! They are the vendor for my landlord company and every time they come out they don’t fix the problem and tell me one thing then they tell my landlord another and close my ticket like they fixed the problem! I’ve keep going through this and recently they told me I have a crack in the main drain pipe from the house to the septic tank but told my landlord I have 10 ppl living in my home that’s insane! It’s just me and my 2 girls there and we are the only ppl they ever see. My water bill is only $15-$20 dollars a month so how is 10 ppl in my home? Y’all are just lazy and weird. Oh and the issue still isn’t fixed.
K Greer
1741038534
I felt like I was overcharged to replace a starter in my fireplace for less than an hour of work almost $800! Never received an itemized invoice for the work done. I probably won’t use again.
Tony Cupid
1741022891
We've used My Georgia Plumber to help us deal with plumbing and water leak issues in our home. They have been timely, respectful and professional in all our interactions. Assessments and estimates remained true. The work and ensuing cleanup were impeccable. We would highly recommend My Georgia Plumber and will definitely use them in future.
Neil Mathews
1741018042
My Georgia Plumber has been our choice for plumbing for several years. We plan to continue using their services.
Cass GW
1740704499
I had a great experience with My Georgia Plumber. The technicians were highly knowledgeable, professional, and efficient. They diagnosed the issue quickly and completed the job the same day. I was very satisfied with the service and would definitely recommend them to anyone in need of reliable plumbing work.
Aly S
1740695108
We had issues with water pressure at our house. We went from having 35psi with the full house pressurized and much less than that when any water was running for any duration to about 55psi. We can finally fill a glass of water in under a minute vs walking away and coming back to something 2/3 full. Very pleased with the work by Preston and Melvin.
Frank Rodriguez
1740687620
Mike the second plumber arrived with the proper tools and made quick and easy repair in just a few minutes. Why didn't the first plumber have a simple snake on his truck?
Kristin Hall
1740439809
My Georgia Plumber provided incomplete and unacceptable service at our time of need. After two service visits and invoices paid in full, we requested contact with the service manager to ensure they had everything necessary for a successful final visit. My Georgia Plumber’s service manager refused to speak with us and had the receptionist inform us we should ‘find another service provider because they do not do this type of work’.My Georgia Plumber’s response was dismissive and unprofessional but also brazenly contrary to their marketing promises:“You Deserve The Best. So Meet The Best. The Top Choice For Plumbing in North Metro Atlanta, GA”. “Our Singular Goal Is To Take Care Of You”.My Georgia Plumber refused to complete the job, left us with no service, no referrals, no recommendations, and no help toward any solution. My Georgia Plumber failed to honor their promises and demonstrated an appalling lack of customer care integrity. Exercise all caution before trusting My Georgia Plumber with business.
Lyndah Toomes
1740158002
James & James went above and beyond with our service! Both were very knowledgeable and were able to diagnose and fix the problem in less than an hour! Definitely will be using them for any future services! Thank you so much for your excellent service!
plumman53
1739890924
Not using My Georgia Plumber again! I had a leaky shower nozzle. This is normally a bad showerCartridge. The first tech could not get the handle off. The second tech broke the shower valve trying to get the cartridge out. This caused them to have to cut out sheet rock to fix the valve or we couldn't use water in the house. They came out to fix the valve the third time to fix the shower, leaving me with this.They promised to have someone fix the sheet rock, but I’m still waiting. Don’t waste your time!!So..They came back and repaired the sheet rock after this post.
William Samuels
1739830100
Brandon F. was very professional on the phone while I am unable to be there in person for my garbage disposal. He called me and told me what he was going to do to get my garbage disposal back working. Thank You Brandon F for making it easy and thank you MY GA Plumber.
Elisjah Ramirez
1739465909
Had a great experience with Jr, and Wesley. They came in manner full and aware; down to them removing their shoes without me having to ask at the front door to them being able to inform me on why the problem was able to occur. Very quick and efficient work. Ask for these fellas. Much recommended!
Paedra Etta Garcia
1738774154
Great customer service, worked hard until the job was done. Gave great knowledge on what happened and tips for aftercare. We got out bathroom back lol! I really appreciate it!
Charles Grimm
1738677764
Our experience with My Georgia Plumber has been up and down. The majority of the plumbers they send are knowledgeable and courteous, but if a problem is caused by one of their crew members the management will go out of its way not to be reached or reach out.The owner who came to our house all but accused us of causing damage caused by his workers before stating that he didn't even see any damage done to our flooring, and then he had his wife quietly deny our claim from an email address we hadn't been told to expect email from (and was thus forwarded to junk mail with a5 business day response TAT to respond to the denial) despite having been told we would hear from them directly.Everything about our dealings with the owners has soured our otherwise good view of this company we had used for years. Do not use this company - Plumb Medic, Mr. Plumber, or really any other plumbing companies should be your go-to before you use this service.
Professional Plumber Near You
At My Georgia Plumber, we are licensed, professional, plumbing and gas experts serving North Georgia communities.
Our Services
Emergency Plumbing Service Sewer and Drain Cleaning Water Heater Installation Gas Line Installation Water Filtration System Install Appliance Repair/Installation
Cities we serve:
Ball Ground, Waleska, Holly Springs, Canton, Nelson, Alpharetta, Sandy Springs, Johns Creek, Roswell, Milton, Atlanta, Acworth, Austell, Mableton, Marietta, Powder Springs, Smyrna, Kennesaw, East Cobb, Vinings, Cartersville, White, Decatur, Brookhaven, Dunwoody, Berkeley Lake, Duluth, Suwanee, Norcross, Peachtree Corners, Cumming, Jasper, Talking Rock, Tate, Marble Hill, Dallas
Plumbing Services in North Georgia
Commercial Dishwashers Drain Cleaning Emergency Services Faucets Garbage Disposals
Leaks Pipes Sewer Lines Showers & Bathtubs Sink Repair and Install Sump Pumps
Toilets Trenchless Pipe Repair Camera Sewer Inspection Camera Sewer Inspection Water Heaters Repair Tankless Water Heater Repair Water Filtration Systems
Why Choose Us?
- Local Experts: Our licensed, certified, plumbers understand the unique challenges of your area.
- Emergency Response: Count on us for immediate assistance during plumbing emergencies.
- Satisfaction Guaranteed: We stand behind our work with reliable estimates and top-notch craftsmanship.
Don't let plumbing and gas problems disrupt your day. Contact My Georgia Plumber today for trusted plumbing solutions!
