CUSTOMER STATED: Kitchen and half bath on the main floor would make noises at busy times of day TECHNICIAN NOTES: Upon further inspection found that the prv has gone bad when water was ran presser would plummet for 70 psi to below 40 RESOLUTION/RECOMMENDATIONS: Replaced the prv JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Compleat PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) 700743431930 ESTIMATES: (READY TO SEND OR NEED REVIEW)

Customer stated: they had a leaking toilet and high water pressure. Tech notes: called out today to look at a leaking toilet and high water pressure. While on site I found the water pressure today to be at 16psi which is double the maximum pressure. Code in georgia is set between 40-80psi. The issue with the toilet is coming from the flush valve and the tank to bowl gasket. Home owner had a plumber put previously who had used the wrong tank to bowl gasket causing the toilet to leak when flushed. Resolution: replaced the prv in the basement and tank to bowl gasket along with fill valve. After replacement I turned water on and tested to find everything functioning properly as should with no leaks or drips. Water pressure is now 60psi. Job status: complete Job notes: please email receipt to home owner. This estimate is to perform a complete rebuild on the toilet in the powder bathroom. Toilet is leaking from the tank to bowl gasket causing water to pour all over the bathroom flo

**GIOS NOTES 7/29/24** Tech Notes: Upon inspection I found that the faucet itself was was functioning properly, but there was no water coming out of the side sprayer hose when in use. I found that the sprayer hose connection along with the spout connection were installed in the wrong direction which is the reason the h/o was unable to get any water coming from sprayer hose. The h/o were not very happy with the quality of faucet we installed. They wanted something similar to what was already installed where the faucet head would be able to swivel/rotate. Resolution: I was able to successfully make repairs to get faucet along with the sprayer hose fixed, and functioning properly. Job Notes:**This is a recall, and there are no charges for todays visit** Job Status: Complete

CUSTOMER STATED: they had a leaking garbage disposal. TECHNICIAN NOTES: called out today to look at a leaking garbage disposal. While on site I found the garbage disposal was leaking on the bottom of the unit along with the faucet leaking as well. The faucet was leaking internally causing water to build up around the faucet body and into the cabinet below. The garbage disposal was leaking in the cabinet from the bottom of the unit. RESOLUTION/RECOMMENDATIONS: I replaced garbage disposal in the kitchen. Home owner is also needing a faucet replacement. We will be ordering the faucet from the parts link below and installing it in the home. JOB NOTES: please bill cc on file and let home owner know when we get the faucet in! JOB STATUS: NOTCOMPLETE PARTS: https://www.build.com/moen-87044/s1235973?uid=2957413#overview AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW) This estimate is to replace the leaking

This estimate is to install a customer supplied 4 hole faucet in the kitchen. The faucet the home owner provided before is not the proper faucet to install on the counter top. The customer left a new moen faucet for the kitchen for us to install and it was missing parts. I spoke with him and he agreed for us to supply faucet and come back to install. Installed MGP supplied kitchen faucet

Cm 06/11/2024 Customer stated: they wanted a tankless water heater flush and to look at a leaking water heater and a customer supplied kitchen faucet replacement. Tech notes: called out today to look at a leaking water heater, perform a water heater flush, and replace a kitchen faucet. While on site I did not perform a water heater flush due to it leaking. The leak on the rinnai tankless unit is coming from the condensate line. There is no condensation line coming from the unit so it’s dripping into a bucket below. The kitchen faucet the customer has provided is not the proper faucet to install. Home owner needs a 4 hole faucet due to the way the counter top is cut. Resolution: condensate line needs ran. Job status: not complete. Job notes: I am un able to get the model and serial number for the water heater due to the location of the tankless. We fix the relief line and the condensate line and adjust some other piping This was warranty

Customer stated: they had wanted their annual plumbing inspection. Tech notes: Called out today to perform an annual plumbing inspection. While on site I walked through the kitchen basement utility closet and every bathroom to look at all the plumbing fixture. After walking through and tested everything I found no issues other than the condensate line in the basement. Resolution: condensation line needs to be ran. Job status complete. Job notes: un able to read the water heater model and serial number due to the position of the unit.

CUSTOMER STATED: The homeowner wanted the home plumbing inspection TECHNICIAN NOTES: I performed the home plumbing inspection and found everything to be in good working order I didn’t find an outside clean out RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job completed PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW) Built and ready to send

CUSTOMER STATED: The homeowner wanted the water heater flush TECHNICIAN NOTES: I found that the water heater is visually in good condition It is 8 years old so it is out of the manufacture warranty So I did not flush it RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job completed PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW) Built and ready to send

Service estimate to unclog bathroom sink with a pistol snake this will include disassembling the ptrap and running a hand augur down the drainage syst Customer stated: sink bathroom is clocked and in the same bathroom bath tub drain is broken. Technician notes: upon arrival we found that the bathroom sink in the main level was clogged due to hair and and debris being stuck in the drain line as well as in the p trap. We also find out that the bathtub had a missing lift and turn piece Resolution: we unscrew the pup up assembly device on the clogged sink as well as p trap adapter to clear and remove any debri/sediment from sink line. We reassembled all parts again and we tested everything after to ensure everything works properly. Built estimate for tub drain replacement. Customer did not want to proceed with the tub drain today. Could not locate clean out due to apartment building. Job is completed. Estimates ready to send

Customer had kitchen remodeled and needed us to come back and reconnect and install her kitchen faucet technicians, reinstalled kitchen faucet and adjusted drain to resolve the issue.

This is a complimentary estimate for My Georgia Plumber to install the following items 1 x Customer supplied shower head 1 x Customer supplied tub spout 1 x Connect water lines to kitchen faucet 1 x Hookup dishwasher 1 x Turn water on to the home and verify integrity of plumbing connections Out today 4/26/24 Trevor J. Return trip to look into potential issue with how the customer supplied dish washer was installed in this new construction/ unfinished home. Took a level to all corners of the dish washer. Dish washer is sitting perfectly level and symmetrical in the cabinet we installed it in. I made to adjustments to the dish washer while onsite. We did remove the protective film the dish washer is shipped in, however during the finishing process of the home I would have recommended that stay on to prevent damage. No notable damage on the dish washer. Job Status: Complete.

Estimate to run a new steel braided 1/4” ice maker supply line through cabinetry to behind fridge. Includes removing existing saddle valve and reworking the 1/2” copper under kitchen sink to accompany a new valve for the ice maker and cold side for the faucet. Out today 4/15/24 Trevor J. Return trip to replace the existing ice maker line. Cut out the existing saddle valve and supply stop for the faucet. Transitioned to PEX and install two new quarter turn valves along with a tee. Ran new ice maker line through cabinetry. Hooked water line up and restored water to home. Tested for leaks and proper function. Dish washer supply line was kinked from another technician from a different company. Worked the kink out. Job Notes: Home is on a well, pressure gauge sitting at 30. Job Status: Complete. Estimates: Good to send.

Customer States: She had a new fridge installed in the kitchen, installers were unable to attach new fridge to existing water line. Technician Notes: Current ice maker line is soft copper and runs from underneath kitchen sink, fishes through cabinetry until it reaches the backside of the fridge. There is a saddle valve on a 1/2” copper line underneath the sink. Resolution: We will either need a 15ft steel braided ice maker line and run in the same way through the cabinetry after removing and reworking the saddle valve/ 1/2” copper on the cold side or run 1/2” PEX from under kitchen sink behind fridge into an ice maker box. Both estimates created. Job Notes: No exterior sewer clean out located. Job Status: Incomplete. Estimates: Good to send. Customer signed up for our HCC maintenance plan.

CUSTOMER STATED: Water heater is leaking TECHNICIAN NOTES: Out to the residence today for the concern a water heater leaking in the basement of the home. Existing heater is 40 gallon electric located under stairwell in basement. Upon arrival, I did not find the water heater to be leaking from the base nor did I find any traces of water. Water heaters T&P is not piped out of the home must have blew. Homes water pressure is 60 PSI from back side hose bib. RESOLUTION/RECOMMENDATIONS: No repairs made today. Customer requested a complimentary estimate to install a new 40 gallon electric water heater. JOB NOTES: Check collected from customer for service call fee JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job complete PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) 061442552342 ESTIMATES: (READY TO SEND OR NEED REVIEW) Please send.

Plumbing Installation: During installation, we detected a malfunction in the electrical wiring of the previous garbage disposal unit, which was leading to motor failure. After carefully rewiring and aligning the new unit, we tested its functionality to ensure proper operation and seamless waste disposal.

Will have to remove old thank type heater and install a new tank less heater Run a 3/4 gas line about 4 feet And hook up venting Has a detected recirculating pump 03/16/24 lee arrived to day to replace old heater Shut down water to the house Drained down the house Removed two 40 gal electric heater Installed new tankless Installed gas line to tankless Instllaed new vent line for tankless And Ran water lines for tankless Closed up hole where vent is penetrated the wall and installed the screen on the vent line Set heater to lp gas Checked everything for leakes There are no leakes at this time Cleaned up work area Job compleat Payment is in the pics

Arrived Customer stated that we check the heater and had issues with the electrical Upon further inspection, found that the upper and lower element had burn marks on them, as well as upper and lower thermostats gave customer price to replace a thermostat and elements. Customer declined to replace elements. Customer wanted price for install of a tankless water heater. Estimates are ready to send Customers, 100% satisfied Payment collected for home care club customer will more than likely go with the tankless option

Customer stated: they were not getting hot water. Tech notes called out today to look at a water heater not getting hot water. While on site I found the home owner had a series of two water heater. Both are electrical. I tested the first water heater and found that everything was functioning properly as it should. In the second water heater I was not getting any electr Reading out of it. I checked the breaker that is above the water heater and found it had some crisp wires. Resolution: I recommend having an electrician come out and look at the breaker due to me not getting any readings on my multi meter. Job status complete. Job notes: hose bibs are off.

Out today 2/15/24 Trevor J. Spoke to Mike while onsite. Job is not within our scope of work. This will require running ventwork through interior of home, attic, and out the top of the roof. Homeowner not present while onsite. Attempted to call to inform them of our decision. We recommend contacting the Mad Hatter or Graves. Job Status: Complete.

The homeowner complaint is that the master bathroom toilet is clogged We found that the master bathroom toilet is clogged and is not going down by plunging We augered the toilet and removed a feminine hygiene product from the toilet Job completed No new estimates are needed

Estimate to replace a total of 4 toilets in the home. 3 toilets are on the main level, 1 toilet is in the basement. Explained to customer that once the old toilets are pulled we will inspect flanges for breaks. Pricing based on our current special we have running for toilet replacement. 4 comfort height elongated toilets. Two men recommended. Technician Notes: 1/31/24 upon arrival, customer had misunderstood the work that we had originally planned to do, customer will only need to be charged for one fall special toilet install. Replaced the basement toilet with a 2 piece western elongated toilet. Checked and tested for leaks. Everything is working as it should at this time. Job Status: Complete Job Notes: customer misunderstood original estimate, she did not want 4 toilets replaced. She only wanted one toilet replaced. Per dan we will issue a refund for everything she has paid except the $399 fall special toilet install. Estimates: no further needed

Replace 25 ft of gas line customer dig the trench Install new gas line tested and everything is good job is complete someone need to call the customer because he is not here

Customer States: Toilet in the basement is leaking and they are wanting the other toilets looked at. Technician Notes: Toilet in the basement bathroom has a broken closet bolt on the right side, plastic bolt broke and now toilet rocks. Toilet leaks when flushed. Toilet will need pulled and reset. There are 3 other toilets in the home. All 4 toilets are 20+ year old Kohler toilets. Customer has used chlorine tablets that have taken a toll on the tank components. Special order Kohler flush valve seals and flappers are worn. These will eventually lead to issues. Resolution: Spoke to customer about toilet replacement and went over various options. She is wanting to replace the toilets over repairing them. Estimate is built. She is good with the price and would like to be on for next Thursday, explained inclement whether may affect our schedule. She is open for the week after as well. Job Notes: No exterior sewer clean out located, home is on septic. Home is on a well. Job Status: Inco

Customer call about gas leak under ground line is 1 1/4 for generator tio fix this leak we need to replace 25ft I mail the estimate to this mail clmeffert@gmail.com.

This estimate to replace 2 50 gallon electric water heaters located in the basement. This estimate includes all code, required items, such as dielectric unions a new thermal expansion tank in a pan for the new unit to sit in as well as a permit for the new unit to undergo inspection for proper code installation. Please note year end savings coupon expires January 31, 2023 Job completed December 13, 2023 water is on and tested with no further issues at this time.

Customer States: He is having issues with his whirlpool tub in the hallway bathroom. Technician Notes: Out today to look into issues with the whirlpool tub. First issue is that the pump is not working. When the air switch is pushed in it makes a very loud noise. Pump is burned up and needs replaced. Issue number two is the faucet attached to the tub. Whoever performed work in the next bathroom over cut the lines that run to this faucet. There is no longer anywhere to tie supply lines back to. Faucet is also missing a handle. Resolution: Called AHS to discuss this work order and see what is covered/ non covered. Job Notes: AHS is only covering for the pump replacement, they are not covering for the tub faucet or water lines. No exterior sewer clean out located. Job Status: Incomplete, parts will be needed. Autho: 115JPCI Estimates: Good to send. Parts: https://www.showerheadsca.com/american-standard-115-v-whirlpool-pump/

Dhufstetler 11/24/23 Customer stated they had no hot water. Two 50 gal electric water heaters in basement. Right side heater thermostat was tripped, preventing heater from coming on. Left side heater has an electrical short and needs to be seen by an electrician. Reset thermostat switch on right side heater and tested. No further problems found. $149.95 pd by ck #1622

Replaced 40 gallon electric water heater with 50 gallon electric water heater. Reconfigured hot and cold water lines, emergency water shut off valve, and thermal expansion tank to accommodate larger size water heater. Water is on and tested with no further issues at this time.

The homeowner complaint is that his 7 month old tankless water heater is throwing a code 12 I went through the process of diagnostic with the rinnai tech support And according to them everything is working as it should The only thing we could not test is the gas pressure The only thing that the tech support said was that it could be a gas pressure issue which will require a minomiter to test We tested the system after all the diagnosis The code did not come back Need to reschedule for a tech with a minomiter Job not completed No estimates are needed as of now

Replace the water heater in the crawl space Thermal expansion tank 3/4 ball valve dielectric unions Permit This will require 2 guys and probably around 3 hours CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: We installed the new water heater Tested with no leaks JOB NOTES:        JOB STATUS:  COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job completed        PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?)          AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO)          ESTIMATES: (READY TO SEND OR NEED REVIEW No estimates are needed

CUSTOMER STATED: leaking right side of sink TECHNICIAN NOTES: came out today for diagnosis found right side of sink is loose and there is some gaskets which are worn down that need to be replaced tubular needs to be tightened and worn down gaskets need replacing RESOLUTION/RECOMMENDATIONS: replaced the worn down gaskets and tightened all the tubular found no further issues with the work today. Pressure is at 60 JOB NOTES: JOB STATUS: COMPLETE PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: sent to choice for 152.50 ESTIMATES: (READY TO SEND OR NEED REVIEW)

CUSTOMER STATED: The homeowner complaint is that when they try to use the walk in bath tub they run out of hot water after 1/3 of the tub is filled TECHNICIAN NOTES: I tested the water and it never got over a warm temperature In any of the fixtures that are connected to the original water heater I then looked at the water heater and found that it is 28 years old and the homeowner could not tell me if it had ever had any maintenance performed I found the temperature on the water heater was set low at somewhere around 110 to 115 I turned the temperature up and found that the water temperature did rise I then started filling the walk in tub up and got about half way up before the water started cooling down that was with only turning up the temperature on the upper thermostat RESOLUTION/RECOMMENDATIONS: My recommendation is to replace the water heater JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job not completed waiting for choice home warranty

The homeowner complaint is that the kitchen sink is not draining I found that kitchen drain line was clogged and backing up in the the sink bowls I ran my Sink machine and cleared the clog Tested with no issues Job completed Autho Estimates are built and ready ready to send

CUSTOMER STATED: toilet leaking water to bowl TECHNICIAN NOTES: came out today for diagnosis found toilet was faulty due to a flapper replacement of flapper is recommended to fix concern today RESOLUTION/RECOMMENDATIONS: replaced flapper found no further issues JOB NOTES: JOB STATUS: COMPLETE PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: submitted to choice ESTIMATES: (READY TO SEND OR NEED REVIEW)