08/26/2024 CUSTOMER STATED: customer stated their Kohler toilet just keeps running continuously in hallway guest bath on main floor. TECHNICIAN NOTES: upon inspection of toilet the water would continuously run into the tank without filling up, causing toilet to constantly run. RESOLUTION/RECOMMENDATIONS: recommend replacing flush valve in Kohler toilet. Also replaced the fill valve because tank wouldn’t fill with water still after fill valve was replaced. JOB NOTES: Customer is on well water. Please reschedule with customer For return trip with parts to make repair. JOB STATUS: job complete No further issues at this time. 08/27/2024 COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW) Show less

The homeowner issues are they 2nd floor guest shower is leaking and the toilet is running and they say that the faucet is leaking from the handles The bathroom on the first floor they are seeing water coming up through the flooring I found that the guest bathroom shower is leaking from where the shower head arm goes through the wall and connections to the pipe The guest bathroom toilet didn’t run while I was inspecting it The sink faucet didn’t leak but the toilet flapper is very old The faucet is looks original to the home The toilet on the first floor is newer and seems to be leaking from the wax ring or flange but there’s no way to tell for sure because the flooring was installed around the base of the toilet My recommendation is to Cut open the wall around and behind the shower head cut out the pipe and replace the pipe and the shower head and arm Replace the toilet Replace the bathroom sink faucet along with the shut off valves The first floor toilet pull it and check t

CUSTOMER STATED: The disposal is not coming one TECHNICIAN NOTES: Found the disposal to be jammed the the darker tripped RESOLUTION/RECOMMENDATIONS: Unjammed disposal JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job is compleat PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) 115rpea ESTIMATES: (READY TO SEND OR NEED REVIEW) ready to send

08/22/2024 Customer stated: out today to perform complementary pull home inspection for member. Homeowner stated he has not had any issues since last visit. Technician notes : upon inspection of water heater, it had signs of leaking and heavy corrosion and water around the top of unit on cold side. The water heater is a seven year old electric rheem 40 gallon in the basement. Resolution/recommendations: recommended replacing leaking water heater. Built two estimates for replacing 40 gallon electric water heater with 6 year and 10 year warranties. Job notes : homeowner is waiting to discuss estimates presented today with his wife and will contact office for proceeding with replacing heater today. Job status: job complete.

CUSTOMER STATED: He pulled toilet to replace wax ring but found the flange broken TECHNICIAN NOTES: found flange broke in master bathroom toilet RESOLUTION/RECOMMENDATIONS: Installed repair flange and reset the toilet JOB NOTES: JOB STATUS: COMPLETE PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW) Show less

Replace the water heater No work was performed We took more pictures and spoke with homeowner about what it is that they are wanting They want an electric tankless water located in the closet next to the washer and dryer We will have to cut and run the water lines from the current water heater through the shared wall to relocate the water heater The homeowner will need to have electrical company come out to extend the current 240 volt line and run a 2nd 240 volt line to power the tankless unit Job not complete Need to sit down with manager and build a electric tankless water heater Will need to adjust new estimate to exclude what the homeowner has already paid Nothing collected for today Spoke with management and they decided there’s nothing to do until an electrician looks at the job and decides if the homeowner can do an electric tankless

CUSTOMER STATED: The homeowner complaint is that the basement toilet is leaking TECHNICIAN NOTES: We found that the basement toilet is leaking from the tank to bowl bolts RESOLUTION/RECOMMENDATIONS: We replaced the tank to bowl bolts JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job complete PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) 115lhma ESTIMATES: (READY TO SEND OR NEED REVIEW) No others estimates are needed

Estimate to install a new customer supplied water filtration in the garage that is similar to the existing Aquasana water filter. Pricing can vary if new system is more or less intricate. Out today 8/12/24 Trevor J. Return trip to install a new Aquasana water filtration system in the garage. Old unit was leaking from the schedule 80 PVC union. Union split. Customer purchased new Aquasana filtration system for us to install. Customer also purchased a Flo by Moen water leak detection system for us to install as well. Flo by Moen will automatically shut the main water supply off in the case a leak/ abnormality in flow is detected. Installed both system in the garage under staircase. Restored water and pressurized/ tested system for leaks. Job Status: Complete.

Estimate to replace filter tested and everything is good job is complete

CUSTOMER STATED: Disposal was no coming on TECHNICIAN NOTES: Found that the power had come lose on hot side RESOLUTION/RECOMMENDATIONS: Rehooked up power wire for power from improper install JOB NOTES: Power wires was detached inside of unit due to improper install JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Complete PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) 115jmci ESTIMATES: (READY TO SEND OR NEED REVIEW) Ready to send